Delivery & Return

Delivery

We always aim to provide the optimum delivery service to match our clients’ needs – whether that is the fastest possible, or the most economical, we have reliable couriers to make sure this happens. We can deliver next day to the UK and most parts of Europe. We also have an extremely reliable network of domestic same day couriers to cater for the most urgent of requirements.

We use an array of couriers for both our next day and special services - we'll choose the best that will suit and get your order to you as quickly as possible.

We work closely with our couriers to provide the latest cut-off times and so as a rule of thumb, orders received by 3:30pm are processed and shipped the same day. Our systems are designed to effectively manage and process orders in a responsive and efficient way. Please understand that although we endeavour to achieve this for every order, it can never be “guaranteed” and we are not a company that likes to over promise and under deliver. As such we advise that you allow us 1-2 days for dispatch and if you have an urgent requirement please do get in touch and we will always do our best to expedite your order.

By default orders are shipped using a next day delivery service. This will vary based on your delivery location and for remote regions an additional delivery fee may apply.

Due to the complicated nature of delivery, we are unable to take any responsibility for loss of business as a result of delays or damage to your shipment once out of our possession. We do however have a strict company policy to not neglect problems after dispatch and instead enjoy to demonstrate our commitment to client care should things go wrong, and offer a proactive and helpful service.

Special services we offer

FREE DELIVERY on orders over £100

*available to most UK regions (see below for regions which don’t apply); orders will be shipped via a next day delivery service.

Time-critical services - When time is not on your side, delivery the same day is possible, please call us for a quote.

10:30 Express - Next morning delivery before 10:30am of the next working day. NB: Delivery can take place from as early as 7am.

12:00 Express - Delivery for the morning of the next working day.

Saturday AM - Delivery for the morning of Saturday when ordered on a Friday before 3:30pm - available UK only.

Sunday AM - Delivery for the morning of Sunday when ordered on a Friday before 3:30pm - available UK only.

 

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods, kindly inform us within 7 days of receipt and we will arrange a collection and give you a full refund. In the unlikely event that an item arrives faulty on delivery kindly notify us within 10 days of delivery and we will happily exchange or refund the item. Please note that for opened items in fully working condition or products that have had their security seal broken, a restocking fee may apply. It’s important for us to stress that as with delivery, we are committed to providing a fair and honest service and will endeavour to apply common sense and reason to our returns and refund policy.

Additional delivery charge applies to these Post Codes:

 

IV3-40 £20 HS £50 PA76-78 £50
IV52-54 £20 IV41-51 £50 PH41-44 £50
IV63 £20 IV55-56 £50 ZE £50
KW1-14 £20 KA27-28 £50 IM £50
PA10-40 £20 KW15-17 £50 JE £50
PH19-40 £20 PA41-49 £50 GY £50
PH50 £20 PA60-62 £50 TR21-25 £50
BT £20